We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how The Chic Indian and its affiliates (collectively “Company, we, our, us”) collect, use, share or otherwise process your personal data through the Company website www.thechicindian.com and domain name, any other linked pages, features, content, its mobile application, and any other services we offer from time to time (hereinafter referred to as the “Website”).

While you can browse sections of the Website without the need of sharing any information with us, however, please note we do not offer any product or service under this Website outside India and your personal data will primarily be stored and processed in India. By visiting this Website, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Website.

Note: This policy may be updated periodically. We recommend reviewing it regularly for any changes.

Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

1. Information We Collect

When you use our Website, we collect and store your information which is provided by you from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide data by choosing not to use a particular service, product or feature on the Website.

We collect the following types of information to enhance your shopping experience:

• Personal Information: Name, email, birth date, phone number, billing/shipping address, and payment details, including credit card/debit card details such as card number, expiration date and other payment instrument details, when you register or make a purchase.
• Usage Data: Browser type, IP address and browsing behavior to optimize website functionality.
• Cookies & Tracking Technologies: To personalize your experience and improve website performance.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

2. How We Use Your Information

We use your data for:

• Processing transactions and fulfilling orders.
• Providing customer support and resolving disputes.
• Measuring consumer interest in our products and services.
• Enhancing Website experience and personalizing recommendations.
• Sending promotional offers (with opt-out options available).
• Reporting to regulatory authorities wherever required.
• Ensuring Website security and preventing fraudulent activities.

With your consent, we may have access to your SMS, email, instant messages, contacts in your directory, location, camera, photo gallery and device information.

3. Data Retention

We retain your personal data, such as your full name, email address, phone number, residential address and profile photo, in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable the Company to exercise its legal rights and/or defend against legal claims or if required by law. Additionally, we may retain data in an anonymized form, where all Personally Identifiable Information (PII) has been removed or altered, such that the data can no longer be linked to any specific individual, for analytical and research purposes. You may request the deletion of your data at any time by emailing us at support@thechicindian.com, subject to legal requirements.

4. Sharing of Information

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment gateways, logistics partners, performance agencies and third-party vendors assisting in operations.
• Legal Authorities: If required by law or for fraud prevention.
• Business Transfers: In case of a merger, acquisition, or restructuring.

5. Security Measures

We implement stringent security protocols to protect your information, including encryption and secure servers. While we strive for complete security, online data transmission is never entirely risk-free.

6. Your Choices & Rights

• Opt-Out: You can unsubscribe from marketing communications at any time.
• Access & Update: Modify your personal details via your account settings.
• Data Deletion: Request removal of your data from our systems (subject to legal requirements).

7. Third-Party Links

Our Website may contain links to external sites. The Company is not responsible for their privacy policies or data handling practices.

8. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, for concerns regarding your privacy, you may contact our Grievance Officer:

Name: Puja Goyal Sarvaiya
Email: puja@thechicindian.com
Phone: +91 8655838232